Terms & Conditions
Payment & Order Terms
- Payment terms: 75% deposit due at time of order placement, & final 25% due within 30 days.
- Payment to be made by wire transfer or US check / cashiers check. All payments in US funds.
- Final orders must have the signature of the buyer and may be submitted by fax or express mail.
- Late fees of 2% per month apply. Outstanding invoices will stop production after 30 days of non-payment. After 60 days of non-payment, orders are canceled and may forfeit their deposit.
Minimum Order / Reorder
There is generally a $500 minimum order for books or small accessories, (including candelabras and other NON-wired accessories) and $2,000 minimum order for all other products; however, we will always try to accommodate your needs & will consider all orders on a per-case basis.
Order Lead-Time
Production Lead-Times vary between products, but can generally be estimated at 8-12 weeks. You'll receive a lead-time in writing after final order placement. All ship dates are estimates.
Custom Orders
- Please understand that the nature of this process of creating custom designs with our customers is such that order lead times and shipping costs can vary greatly.
- Pricing & order lead times for all custom furniture and accessories orders will be agreed upon before we accept payment or start production on any custom orders.
- Custom embossing (ie; a company logo) is available for copper/brass products for a one-time standard surcharge of 20% & minimum first-order of 40 units. Custom design orders must be submitted in writing with printed design plans to scale in black & white.
- Standard Payment terms will apply for all custom orders.
Cancellation & Returns
- Cancellation must be made in writing prior to order production to avoid forfeit of deposit.
- Due to the custom nature of most of our production, returns are generally not permitted, unless previously authorized by our main office.
Shipping & Freight
- All US line pricing is FOB Laredo, Texas. All others are FOB San Miguel de Allende, Mexico.
- Customer is responsible for any and all shipping fees from FOB point to the final destination.
- Very small orders may have an additional surcharge or greater shipping lead times.
- All furniture and most accessories are shipped in crated cartons. Smaller items may be boxed.
- Actual freight charges are determined by the method and US shipping company used.
- Finca home will make all US shipping arrangements as per the customer's instructions.
Residential Deliveries
- Delivery to a private residence cannot be guaranteed available for freight-shipped items.
- Delivery to a private residence may be available for smaller items (ie; accessories & lighting) shipped ground via UPS, FedEx, or DHL.
Insurance & Claims
- Finca home will not be held responsible for freight claims from damage in transit. The carrier who delivers your merchandise is responsible for loss and damage.
- All orders are shipped fully insured. While Finca home is not responsible for freight damage, we will assist you, if possible, with freight claims.
- Upon receipt of shipment, it is the clients' responsibility to check the number of crates/boxes and the condition of the packing, and to note any damages on the packing slip before the driver leaves. In case of any damage, all original packaging must be retained and you must contact the shipping company immediately.
*** All Finca home products are individually hand made ***
There will be acceptable variation in size, finishes, etc. from product to product.
* Version January 2006 *
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